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CLICK & COLLECT
'Making zero waste convenient'
This system allows you to order from us online and at your own pace. This is not just a food service, it also includes everything on our website. Feel free to add it altogether & we will pack it for you. All orders will be ready to collect by noon the following day.
If you wish to purcahse containers, we have many available online.
PACKAGING FOR FOOD & LIQUIDS
For the orders, there are three options:
1. Your own containers: if containers are labelled we will fill the jars with the specific product. If they are not labelled, we will fill the containers as we see fit. Excess food that doesn’t fit into a container will be packaged in a paper bag free of charge. If you haven’t supplied us with enough containers for your order we will place the excess in paper bags which will then use again for you on other orders. We will not wash your containers, so please ensure they are clean & dry.
2. Donated containers in-store: all donated jars will have been put through the dishwasher & sterilised.They will be mismatched and non-uniform. This is an allergen risk as the containers may have had other products in them.
3. Paper bags: as an introductory offer, we will provide paper bags for free. We currently charge 5p per bag in-store but will remove this fee for click & collect. Any paper bags used, we will take back in the next order & reuse them. These will be stored in a folder with your name on for next time. Any bags used for allergens e.g. nuts will be recycled and not re-used.
Any overflow from an order e.g. 200g extra that doesn't fit your container, will be placed into a bag FREE OF CHARGE.
Packing your liquids: if we do not have appropriate bottles for the liquid e.g. oils & vinegars, we will find suitable jars to fit the appropriate product.
Our stock levels do change so please be aware of this. We do our best to keep on top of our stock but we are not always able to do so. We will contact you after you have placed na order if anyting is out of stock.
Due to the nature of zero waste shopping, it is inevitable that nearly all allergens are present in the shop. Whether this be in the form of the product itself or traces due to the manufacturing process, they will be present. We do everything that we can to keep allergens separate within the shop and in storage - we have different scoops for all the allergens and several funnels for customers with small containers (we sterilise them if you have allergens); we keep the allergen containing products seperate in the store room, however not in a self-contained area due to lack of storage space.
If you have any servere allergies and would like any further advice, please contact us.
Please add any additional comments into the notes if needed. If you have purchased containers in the order, please comment with what you would like them to be filled with.
MINIMUM ORDER REQUIREMENTS
In order to be eligible for click & collect, the order must reach a minimum of £20. For every six orders, you will get a free hot drink from us!
The orders will be packed and ready for you after noon on the following day. If you require a special collection date e.g. on the same day, please call ahead & we will do our best to suit you.
PLEASE NOTE: WE ARE CLOSED ON MONDAYS SO THERE WILL BE NO COLLECTION ON MONDAYS.
WE WILL DO OUR BEST TO ENSURE THERE IS NO CROSS-CONTAMINATION, BUT DUE TO THE NATURE OF OUR STORE, WE CANNOT GUARANTEE THIS. BY AGREEING TO OUR TS & CS YOU AGREE WITH THE PROCESS & UNDERSTAND WE ARE NOT LIABLE FOR CONTAMINATION.