August Bank Holiday Opening Hours | Sat 10 - 5 | Sun CLOSED | Mon CLOSED
Lemon and Jinja

Frequently Asked Questions

What is a 'Zero Waste Store'?

Zero waste stores offer whole foods in bulk and sustainable reusable items without unnecessary packaging. It aims to reduce the average household's waste significantly through offering 'reuse and refill' options - bring in your own container and fill up with exactly how much you need.


Why Should I Become 'Zero Waste'?

If you have not watched 'Drowning in Plastic' or 'War on Plastic' yet, I definitely recommend it! Becoming zero waste makes you think more about how your habits affect the world around us. Single use plastics are one of the most harmful products we have in our daily routine. Without thinking, we use a plastic straw or takeaway coffee cup and then chuck it in the rubbish bin. Even with one small change in your daily routine, you have the power to make a huge difference in your lifetime. You may not be perfect, nobody is! But taking this one small step will help you make more conscious everyday decisions - who knows, you might inspire along the way!


Should I Not Be Using Plastic At All?

One of my biggest fears is that when someone starts their zero waste journey, they will chuck out all their plastic items!

DON'T! The thing is, we don't want you to suddenly throw anything and everything plastic away. If you come into the store, we encourage you to use any plastic containers you have! The more the plastics are reused, the better. Try not to get rid of them but to find other uses for them.


I have allergies, can I shop with you?

Due to the nature of zero waste shopping, it is inevitable that nearly all allergens are present in the shop. Whether this be in the form of the product itself or traces due to the manufacturing process, they will be present.

We do everything that we can to keep allergens separate within the shop and in storage - we have different scoops for all the allergens and several funnels for customers with small containers (we sterilise them if you have allergens); we keep the allergen containing products seperate in the store room, however not in a self-contained area due to lack of storage space.

We clearly state any allergens (provided by suppliers or producers) which are contained in a dispenser.

If you have any servere allergies and would like any further advice, please contact us before your visit.

We aren't saying you can't shop with us, but we need to be aware of the allergy itself & the severity of the allergy.

We would love for you to shop with us!


Where are you?

We are not in a town centre, we are based in an industrial estate! Why, you ask? Read the question & answer below.

To get to us:

Coming in from Luzborough roundabout

  • Turn into Abbey Park Industrial Estate
  • Follow the road around until it veers round to the left - you will see our banner
  • Turn left
  • Drive into Basepoint Business Centres & turn into the first courtyard

Coming in from the A27 / A3057

  • Turn into Abbey Park Industrial Estate before hitting Luz roundabout
  • Follow the road until it veers round to the right - there are banners aying 'Lily's Cafe'
  • Turn right
  • Drive into Basepoint Business centres & turn into the first courtyard

Call us on 01794-874100 if you get lost!


Why aren't you in town? You should be!

This is something we get asked a lot! Many of you who have followed us from the early stages will know we struggled for a long time to find a location, but we love where we are!

Why aren't we in town? Well the major factor... It is far too expensive. We were looking at basing ourselves in Romsey's town centre, but we just could not justfiy the rent & rates that we were being told. If we were to be in town, our prices would have to be much higher & we would not be able to bring in the range of products we have today!

We are based in Basepoint Business Centres, a centre designed specifically to support small businesses. Initially we were skeptical about setting up in an industrial estate, but it has worked for us!

Have you seen who else is around us? We have many neighbours who we adore: